NC Medicaid: Freedom of Choice of Providers? Why Bother? Providers Are Fungible!…Right?
I found some interesting language in the 1915(b) Waiver last week (well, interesting to me).
What is the 1915(b) Waiver? In the simplest of terms, with the 1915(b) Waiver, NC has asked the federal government for an exception to certain mandatory statutes. In order to request the exception or “waiver” of certain federal statutes, NC had to draft our 1915(b) Waiver and promise the federal government that, despite the fact that NC is not following certain federal statutes, that certain things about Medicaid will not change. Even though we may have waived the federal statute requiring it.
For example, in our 1915(b) Waiver, NC asks to waive Medicaid recipients’ “freedom of choice of provider” provision. As in, federal statute requires the states to allow a Medicaid recipient to have the freedom to choose whatever or whomever provider that recipient desires. (Kind of like…”You like your doctor? You can keep your doctor!”)
Well, NC had to waive the freedom of choice of provider because the MCOs in NC are jurisdictional. For example, if Dr. Norwood provides Medicaid services in Durham, there is no reason that she should have to contract with Smokey Mountain Center (SMC). And because Dr. Norwood does not contract with SMC, a Medicaid recipient cannot choose to receive services from Dr. Norwood, which, obviously, limits Medicaid recipients’ freedom of choice of provider.
The thinking behind the waiver of Medicaid recipients’ freedom of choice of provider is that (in my opinion), realistically, even if we did not waive the provision mandating the freedom of choice of provider, how likely is it that a Medicaid recipient residing in Asheville would choose to receive services from a Medicaid provider in Durham, NC? Most likely, the Medicaid recipients in Asheville have never heard of the Medicaid providers in Durham. So…waive the freedom of choice….it’s harmless.
However, in order for the feds to allow this waiver of the freedom of choice of provider, NC had to promise something.
Our promise is found in the 1915(b) Waiver. The language of our promise reads, ”
Why is this important?
Because it is not true. Our promise that we made to the federal government in order for the federal government to allow us to implement our managed care system for our mental health, substance abuse, and developmentally disabled population is not true.
“These providers support this initiative and consumers have at least as much choice in individual providers as they had in the pre-reform non-managed care environment.”
If the Waiver were Pinocchio, its nose would be circling the earth.
It reminds me of my grandma. Grandma is the sweetest, most wonderful grandma in the world. She and my grandpa lived in a home in Cary, NC for over five decades. When grandpa passed and grandma’s health began to decline, grandma decided to sell her home and move into an assisted living facility. Well, grandma’s home was near and dear to all 5 children’s hearts, as well as all 15+ grandchildren’s hearts (I know…I have a huge family). I, personally, had so many wonderful memories there (fishing in the lake behind the house, playing pool and ping-pong in the basement, climbing up and down the laundry chute acting as if it were a secret passage way, and grandpa’s amazing tomato sandwiches, gumbo and cornbread).
Anyway, the point is that when grandma sold the house, there was a stipulation in the contract. The buyer promised to not bulldoze the house and build a new home. You see, this neighborhood was old…one of the oldest in Cary. So the homes were built in the 70s. It had become “posh” to buy an older home in this neighborhood because the lots were so large and the location was so great and to simply flatten the old house for a new one.
Well, grandma wouldn’t have it. There was too much nostalgia in the home for some buyer to bulldoze the home. So the contract to sell the house stipulated that the buyer would not bulldoze the house. So grandma sold the home.
And the buyer bulldozed the home.
Of all the low-down, dirty tricks!!! To lie in a contract to my grandma! Needless to say, grandma was very upset. She felt that a piece of her life vanished, which, obviously, it did.
Well, grandma has a number of attorneys in the family (including me). So grandma’s kids began to talk about a lawsuit. But grandma said that even if she sued the buyer that it would not bring back the house. Money could not replace the memories at grandma’s house.
If I am remembering correctly, this new house was built 5-6 years ago. Maybe more. I pass the neighborhood all the time. To date, I still have not driven to see the house that replaced grandma’s house. I don’t think I could take it.
What is worse than lying to a grandmother about her home?
In my opinion? Lying to the feds about the freedom of choice of Medicaid provider that our Medicaid recipients have here in NC. Talk about a vulnerable population…our most needy citizens, but add to the vulnerability mental health issues, substance abuse issues, and/or developmentally disablement. And, now, let’s lie about their freedom of choice.
So where am I getting my allegation that Medicaid recipients do not have “at least enough choice in individual providers as they had in pre-reform non-managed care?”
Normally I only blog as to facts that I can corroborate with some research. However, this blog may not be corroborated by any independent research. My allegation is based on my own experience as a Medicaid attorney, conversations with my clients, emails that I have received from providers across the state, memos I have read from the MCOs, and the very real fact that the MCOs are terminating (or not renewing) hundreds of provider contracts across the state.
For the sake of argument, let’s say I am right. That Medicaid recipients do not have at least the same freedom of choice of provider as pre-MCOs. What then?
If I am right, this is the situation in which we find ourselves today. So what is happening today?
As the MCOs determine that fewer providers are needed within a catchment area, the MCOs are refusing to contract with “redundant and unnecessary” providers. But are these providers really unnecessary? Really redundant? Are we to believe that mental health providers are fungible? Meaning that one provider is just as good as the next…that nothing makes some provider “stick out?” Are providers fungible like beach balls are fungible?
Let’s test that theory.
Abby is a suicidal teenager. She has suffered from schizophrenia with auditory hallucinations since she was a child. For the last six years, Abby has seen Dr. Norwood. It took some time, but, eventually, Abby began to trust Dr. Norwood. Dr. Norwood has developed a close relationship with Abby, even telling Abby to call her 24 hours a day, 7 days a week if she is in crisis. Dr. Norwood resides in Durham, so Alliance Behavioral Healthcare (Alliance) is her MCO, and Dr. Norwood provides Abby with outpatient behavioral therapy (OBT). But, in addition to the weekly therapy, Dr. Norwood also provides Abby with a sense of security. Abby knows that, if needed, Dr. Norwood would be there for here under any circumstances. In addition, Abby trusts Dr. Norwood because she is a female. Abby has an intense distrust of males. When Abby was 9, her step-father raped her over and over until child protective services stepped in, but not before Abby suffered 8 broken bones and has lost the ability to reproduce forever.
Then, Alliance held its RFPs a couple of months ago. It’s “tryout.”
And Dr. Norwood was not awarded a contract with Alliance. Dr. Norwood has no idea why Alliance did not award her a contract. Only that, according to Alliance, Alliance has sufficient number of providers providing OBT within its catchment area and Dr. Norwood’s services are no longer needed.
Because mental health care providers are fungible, right?
Who cares whether Abby receives services from Dr. Norwood? She can get the same exact services from a large corporation…we will call it “Triangle Counseling.” (BTW: If a Triangle Counseling really exists, I apologize. This is a fictitious company made up for my example). Triangle Counseling employs 25+ psychiatrists and 30+ counselors. When a Medicaid recipient is referred to Triangle, Triangle assigns a psychiatrist and a counselor to the recipient. Oh, and if, for some reason, the Medicaid recipients needs crisis help outside business hours, Triangle provides “tele-care” so the Medicaid recipient can speak to a computer screen on which a person can be seen by a counselor.
Abby is now hospitalized. Dr. Norwood filed bankruptcy, lost her 30 year+ career, and is receiving monetary support from the state.
I ask you, if Alliance (or any other MCO) has terminated even one provider, hasn’t that MCO restricted Medicaid recipients’ freedom of choice of provider beyond what was contemplated by the Waiver? Is the clause in our Waiver that “freedom of choice of provider will be the same as before the implementation of MCOs?,” truthful? What if the MCO has terminated 10 provider contracts? 50? 100?
Yet, in order to implement the MCO system, we promised the federal government in our 1915(b) Waiver that “consumers have at least as much choice in individual providers as they had in the pre-reform non-managed care environment.”
Fact or fiction?
Are providers fungible? Because my grandma knows from experience, houses sure are not.
Posted on February 10, 2014, in "Single State Agency", 1915 b/c Waiver, Alliance, Behavioral health, CenterPoint, CMS, Division of Medical Assistance, EastPointe, ECBH, Federal Government, Federal Law, Health Care Providers and Services, Managed Care, MCO, MeckLINK, Medicaid, Medicaid Contracts, Medicaid Providers, Medicaid Recipients, Medicaid Reform, Medicaid Services, Mental Health, Mental Health Problems, Mental Illness, NC, NC DHHS, North Carolina, Provider Medicaid Contracts, Psychiatrists, Psychologists, Sandhills, Smokey Mountain Center, Termination of Medicaid Contract and tagged 1915 b/c Waiver, Behavioral health, Centers for Medicare and Medicaid Services, Division of Medical Assistance, East Carolina Behavioral Health, Freedom of Choice of Provider, Health care provider, Managed care, Managed Care Organizations, MCO, Medicaid, Medicaid recipients, Medicaid Services, Mental disorder, Mental health, NC DHHS, NC Medicaid, North Carolina, termination of Medicaid contracts, Waiver. Bookmark the permalink. 1 Comment.
Actually “client-specific” contracts can be granted by the MCO for cases like this. However to expand on the bigger picture, yes, MCO’s are attempting to protect their own providers. Why? Because it is indeed hard for some providers to make a profit and they would like to fill their appt schedule in order to do so. And as difficult as it is for some people to accept, “profit” motive is inherent. Even in a “non-profit” world, the non-profit agency (and many NC Medicaid providers are actually non-profits…Easter Seals, etc) actually has to make a profit…or at least cover personnel, overhead, and other costs…and leave at least a buck in reserve for those times their schedules aren’t full. Some newspaper writers forget that the bottom line of ALL this mess is money. And the HHS system will be even worse off if McCrory’s first idea is ever accepted…divesting to private insurance companies like Aetna and Blue Cross. Talk about a violation of A-87! Oy.