Computer systems have come a long way. I remember my Tandy3000 when I was growing up (which had Lotus Notes on it). I also remember the best video game was Pong. Yes, slowly, we advanced to Pac Man, Q-bert and Frogger. But when I bought (actually when my parents bought) my Atari, it worked as expected. When I wanted to play the Decathlon, if I wiggled my joy stick fast enough, I could be an Olympian. When I pushed the jump button for Donkey Kong, Mario jumped.
So, now in this day and age of computer advancement, someone please tell me why computer systems put into place in NC for DHHS simply do not work, have glitches, and fail. Seriously! Why, with a price tag of $21 million and counting (although one journalist cites the price tag at $48 million), why does NCFast not work??? NCFast is simply not fast. NCSlow would be more apropos.
NCFast has a Medicaid eligibility backlog of approximately 86,000 applications.
While the food stamp backlog has mostly been cleared, an even larger backlog is looming. Acting Medicaid Director Sandy Terrell warned lawmakers that nearly 86,000 Medicaid applications are delayed beyond federal processing timelines.
Why is a backlog of Medicaid eligibility important?
Imagine you are on Medicaid and pregnant. You apply for Medicaid for your unborn child. And the Department of Health and Human Services (DHHS) tells you that there is a backlog. Your child is born (healthy), but you cannot take your baby to the pediatrician for the first check-up because the baby has not received a Medicaid card.
Or imagine you are an adult on Medicaid suffering from cancer. April 1, 2014, the Department of Health and Human Services (DHHS) re-processes your Medicaid eligibility. You have been on Medicaid for years and depend on Medicaid to get your monthly prescriptions for pain, etc. But now it is May 6, 2014, and your Medicaid eligibility has not been processed. You go to the pharmacy that you go to every month and the pharmacist says, “Sorry. We cannot give out medication hoping to get paid in the future. Your Medicaid application has not been processed.”
Are we as North Carolinians just doomed to hire contractors who cannot meet the standards required? Or are we poorly choosing contractors? Are these contractors overstating their abilities? Or are we not conducting due diligence to determine whether these contractors are overstating their abilities?
What if Superman told us, “Trust me! I can fly! I am super strong! I will foil all of your villains!” Only to find out that Superman is Verne Troyer in costume?
Why should we care?
1. People are not getting food stamps in a timely way.
2. People are not getting Medicaid eligibility applications timely processed.
3. We, as taxpayers, paid for this computer system and expect it to run reasonably well.
My Atari, at least, met expectations!