What is scarier than Pennywise, Annabelle, and Jigsaw combined? Getting sued for an EHR program mistake and getting audited for EHR eligibility when the money is already spent (most likely, on the EHR programs).
Without question, EHR programs have many amazing qualities. These programs save practices time and money and allow them to communicate instantly with insurers, hospitals, and referring physicians. Medical history has never been so easy to get, which can improve quality of care.
However, recently, there have been a few audits of EHR programs that have caused some bloodcurdling concerns and of which providers need to be aware of creepy cobwebs with the EHR programs and the incentive programs.
- According to multiple studies, EHR has been linked to patient injuries, which can result in medical malpractice issues; and
- In an audit by OIG, CMS was found to have inappropriately paid $729.4 million (12 percent of the total) in incentive payments to providers who did not meet meaningful use requirements, which means that CMS may be auditing providers who accepted the EHR incentive payments in the near future.
Since the implementation of the Health Information Technology for Economic and Clinical Health Act, which rewards providers with incentive payments to utilize electronic health record (EHR) computer programs, EHR use has skyrocketed. Providers who accept Medicare are even more incentivized to implement EHR programs because not using EHR programs lead to penalties.
I. Possible Liability Due to EHR Programs
A recent study by the The Doctors’ Company (TDC) found that the use of EHR has contributed to a number of patient injuries over the last 10 years. The study highlights why it is so important to have processes in place for back-up, cross-checking, and auditing the documentation in your EHRs.
Without question, the federal government pushed for physicians and hospitals to implement EHR programs quickly. Now 80% of physician practices use EHR programs. 90% of hospitals use EHR programs. But the federal government did not create EHR standards when it mandated the use of the programs. This resulted in vastly inconsistent EHR programs. These programs, for the most part, were not created by health care workers. The people who know whether the EHR programs work in real life – the providers – haven’t transformed the EHR programs into better programs based on reality. The programs are “take it or leave it” models created in a vacuum. This only makes sense because providers don’t write computer code, and the EHR technology is extremely esoteric. A revision to an EHR program probably takes an act of wizardry. Revitalizing the current EHR programs to be better suited to real life could take years.
There are always unanticipated consequences when new technology is implemented – didn’t we all learn this from the NCTracks implementation debacle? Now that was gruesome!
TDC study found that EHR programs may place more liability on the provider-users than pre-electronic databases.
The study states the following:
“In our study of 66 EHR-related claims from July 2014 through December 2016, we found that 50 percent of these claims were caused by system factors such as failure of drug or clinical decision support alerts and 58 percent of claims were caused by user factors such as copying and pasting progress notes.
This study was an update to our first analysis of EHR-related claims, a review of 97 claims that closed from January 2007 through June 2014.”
Another study published by the Journal of Patient Health studied more than 300,000 cases. Although it found that less than 1% of the total (248 cases) involved technology mistakes, more than 80% of those suits alleged harms of medium to intense severity. The researchers stressed that the 248 claims represented the “tip of an iceberg” because the vast majority of EHR-related cases, even those involving serious harm, never generate lawsuits.
Of those 248 claims that may have been the result of EHR-related mistakes, 31% were medication errors. For example, a transcription error in entering the data from a handwritten note. Diagnostic errors contributed to 28% of the claims. Inability to access records in an emergency setting accounted for another 31%. But systems aren’t entirely to blame. User error — such as data entry and copy-and-paste mistakes and alert fatigue — is also a big problem, showing up in 58% of the claims reviewed. Boo!
- Avoid copying and pasting; beware of templates.
- Do not just assume the EHR technology is correct. Cross check.
- Self audit
II. Possible Audit Exposure for Accepting EHR Incentive Payments
Not only do providers need to be careful in using the EHR technology, but if you did attest to Medicare or Medicaid EHR incentive programs, you may be audited.
In June 2017, the Office of Inspector General (OIG) audited CMS and its EHR incentive program. OIG found that “CMS did not always make EHR incentive payments to EPs [eligible professionals] in accordance with Federal requirements. On the basis of [OIG’s] sample results, [OIG] estimated that CMS inappropriately paid $729.4 million (12 percent of the total) in incentive payments to EPs who did not meet meaningful use requirements. These errors occurred because sampled EPs did not maintain support for their attestations. Furthermore, CMS conducted minimal documentation reviews, leaving the self-attestations of the EHR program vulnerable to abuse and misuse of Federal funds.”
OIG also found that CMS made EHR incentive payments totaling $2.3 million that were not in accordance with the program-year payment requirements when EPs switched between Medicare and Medicaid incentive programs.
OIG recommended that CMS review provider incentive payments to determine which providers did not meet meaningful use requirements and recover the estimated $729,424,395.
What this means for you (if you attested to EHR incentive payments) –
Be prepared for an audit.
If you are a physician practice, make sure that you have the legally adequate assignment contracts allowing you to collect incentive payments on behalf of your physicians. A general employment contract will , generally, not suffice.
Double check that your EHR program was deemed certified. Do not just take the salesperson’s word for it. You can check whether your EHR program is certified here.
If you accepted Medicaid EHR incentive payments be sure that you met all eligibility requirements and that you have the documentation to prove it. Same with Medicare. These two programs had different eligibility qualifications.
Following these tips can save you from a spine-tingling trick from Pennywise!
I am extremely excited to announce that our Gordon & Rees Raleigh health care team just keeps growing!! Remember, this is just the Raleigh health care team…firm wide, we are a health care team of 40-50 attorneys. Now that is a bench as deep as NCSU, UNC, and Duke’s basketball teams put together!
Robin was a partner at Smith Anderson for over two decades. In 2011, Robin was named Managing Partner of the Raleigh office of Nexsen Pruet, where the oversaw the growth of that office from 5 to 23 lawyers in less than two years. In January of 2013, Robin joined forces with his life-long friend, Paul C. Creech, Esq., to form a boutique health care law and litigation firm until Paul retired in 2015 due to medical reasons. Robin now joins us with renewed entrepreneurial spirit and vigor to make this Raleigh office of Gordon Rees a very special place to practice law and service clients.
Robin began his practice in health care litigation and morphed into a health care transactional attorney. He has bought and sold more physicians’ practices than Imelda Marco had shoes. He has created affordable care organizations (ACOs), has written physician policy manuals, and dealt with antitrust issues and e-discovery issues, including electronic medical records issues. When it comes to health care law, he is the Christopher Michael Langan without the sub-par childhood.
Personally, I have never had a mentor in the health care industry, and I believe that he can learn me a thing or two.
Robert transitioned to GR with me from Williams Mullen. He is absolutely brilliant with an analytical mind, which probably stems from his tax law background. Yes, he can answer tax questions for health care providers as well!
His expertise in numbers makes him exceptionally well-suited to argue against extrapolations, as he actually understands that independent variables are just variables that have become teenagers and want out of the house.
DeeDee comes to us from Williams Mullen, as well. Prior to WM, DeeDee worked as a senior consultant for more than six years at Ascendient Healthcare Advisors. DeeDee is also a smarty pants…she earned a Master of Public Health degree from the UNC School of Public Health as well as a J.D. from the UNC School of Law. You can’t have too many acronyms, right? She also has expertise in CON law.
That is our Raleigh health care team. Like I said, we have a wealth of knowledge nationwide with our healthcare team, and I would be remiss if I excluded a few of our super stars.
Our team is led by the brilliant Thomas Quinn out of the Denver office.
We also have a partner who is a registered nurse (RN), Linda Mullany, from the San Diego office.
And Joe DiCecco from the Houston office
And Thomas Chairs from the Pittsburg office.
And these are only a few attorneys that comprise our nationwide, talented health care team So, as you can see, I joined a rock star law firm with almost 700 attorneys in 35 offices nationwide. Gordon & Rees boasts the following statistics:
92% Trial Win Rate
10% Top Verdicts
Law360 California Powerhouse
Go-To Employment Law Firm
#71 Largest U.S. Law Firm
650 lawyers, 40 jurisdictions,
35 U.S. offices in 22 states
Top 10 Fastest-Growing Firm
We also ranked in the top 100 law firms for female attorneys, a ranking that I am especially proud of (sorry for ending a sentence with a preposition, but writing “of which I am especially proud” seemed way too pomp and circumstance).
I will make every effort going forward to NOT write blogs about how awesome my law firm is, but I had to just write one. So, please forgive me on this unabashed, shameless, self-serving blog. It will not happen again (I hope).
Look forward to my next blog…Administrative costs of the MCOs and our tax dollars hard at work.
And here is the legal disclaimer:
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